November 24, 2025
Holiday season chaos is inevitable, but technology mishaps shouldn't add to the stress. With customers squeezing in last-minute tasks, employees balancing holiday demands, and expectations higher than ever, technical glitches can lead to unnecessary frustration.
Consider this your ultimate Holiday Tech Etiquette Handbook — because no business wants to be notorious for spoiling someone's day.
1. Proactively Update Your Business Hours Online (Before Negative Calls Roll In)
Imagine a customer dashing across town on their lunch break, trusting your online hours, only to find your store closed and dark. You've just unintentionally annoyed someone.
Where to update:
- Your Google Business Profile — the most visible
- Social platforms like Facebook, Instagram, and Yelp where customers look for info
- Prominent notices on your website's header/banner with holiday hours
- Apple Maps, because yes, people do check it
Example announcement: "Happy Holidays! We'll be closed from Thursday, Nov. 28 to Sunday, Dec. 1 to celebrate with family. Regular hours resume Monday — we'll be back, maybe a bit turkey-hungover, but ready to assist!"
2. Craft Warm, Human Out-of-Office Replies (Avoid Robotic Auto-Responses)
If you're stepping away, don't leave your customers guessing in an automated void. A well-written auto-reply acts like a courteous host—professional yet personable.
Suggested out-of-office message: "Thanks for reaching out! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you promptly once we return and have had our caffeine fix. For urgent matters, please call (XXX) XXX-XXXX. Warm holiday wishes to you and yours!"
3. Keep Out-of-Office Messages Concise (Skip the Detailed Travel Itineraries)
Stick to the essentials. Customers don't need the play-by-play of your Aunt Carol visit, your office manager's tropical getaway, or Bob from accounting's potluck adventures.
Sharing too much can also invite security concerns. Focus on closure dates, expected response times, and alternative contacts. Save the fun stories for social media updates.
4. Double-Check Your Phone System (So It Doesn't Test Customer Patience)
During the holidays, callers are often rushed and stressed. Ensure your voicemail greeting reflects current hours accurately and doesn't leave callers confused.
Pro tip: Dial your own business number regularly—you'll be surprised how often outdated greetings linger.
Example voicemail script: "Thank you for calling [Business Name]. We are currently closed for the holiday weekend. Please leave a message, and we'll return your call on Monday morning. For urgent help, press 1 to reach on-call support. Happy Holidays, and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines (Before Panic Sets In)
If your business handles shipping, it's vital to publicize order deadlines well in advance. Display "order by" dates prominently on your website and send timely reminders via email.
Late deliveries frustrate customers, but unmet expectations damage trust. Avoid the awkward conversations about delayed anniversary gifts by setting clear timelines.
The Key Takeaway: Thoughtful Tech Communication Creates Satisfied Customers and Stronger Business
Holiday tech etiquette boils down to transparency, human communication, and respect for your customers' time. A few simple updates now can prevent headaches later, ensuring your brand shines bright all season.
Remember, your goal isn't just avoiding issues—it's about making your customers feel genuinely cared for, even when you're offline.
Need expert help to keep your systems hassle-free and your customer service polished this holiday season? Call us at 336-904-2445 or click here to book your free 15-Minute Discovery Call. Let's explore easy ways to keep your business running smoothly while you enjoy some well-earned time away.
